BHPH dealerships across the nation all have a way of running collections. It’s no secret that technology is ever evolving and that means so is the collections process for BHPH dealerships. What was once done manually, and still is in some cases, is being transformed into an automated and more efficient process.
Not all employees will be excited about a change in processes or implementation of new technology. However, if you find the right approach it can be easier than you may think.
- Engage your employees who are more likely to embrace the change. Empowering them to take ownership of the implementation of the new technology will help them tailor the experience to their job needs.
- Help those who are apprehensive to see the possibilities. If you are Implementing an online collections platform, it can be intimidating because it feels like control is being lost. If you can show your staff the benefits such as the amount of time saved, the automation that takes over, the minimal collections calls needed to be made, it will show the value of the change.
- Make it clear that the technology is a tool to make their jobs easier at the dealership and it’s not taking over their job. No one wants to feel like their job is being replaced by technological advancements. Collections are time consuming and can require a lot of manual work. Implementing a collections platform that takes away a lot of the manual work, isn’t making their job any less important, it’s helping them to reduce delinquencies and make collections more efficient.
- Schedule an onboarding and training call with the tech company. Make sure the company trains and onboards your staff to use the platform to its full potential. Most software companies will provide at least one training call to show staff exactly how it can be implemented in the day-to-day at the dealership. If your employees know how to use it properly from day one, they will be more inclined to continue to use it at its full capacity.
BHPH dealers are seeing success in implementing automated systems because it helps reduce delinquencies, creates more time to improve operations and allows staff to focus on important tasks other than collections.