F&I Manager, Dalton Evans
“Our collection portfolio percentage has gone up tremendously and the software is so easy to use.”
Before Carpay, we were taking payments over the phone or our customers would come to the dealership and pay cash. We knew we needed to start making the collections process easier but we didn’t know where to go. We’ve now been using Carpay since 2019 and have had an awesome experience. It seamlessly integrated with our software which was a big plus.
Our collection portfolio percentage has gone up tremendously and the software is so easy to use. The customer gets an automatic text from Carpay about payments due, which gives our collections team more time to focus on other things. We were able to start doing our own title work with that extra time.
I like that I can login through my phone or computer and run a payment at any time whether I’m on vacation or on a holiday break. It was very easy to adapt to the change of doing collections in a new way and everyone at the dealership felt comfortable using the LMS. It’s just a few clicks of a button and you’re in the customers account and taking a payment from them.
Our customers love the text reminders and how easy it is to setup their account when they make their first payment. They can also set themselves up on autopay so we know we’re guaranteed to get a payment each time it’s due.
I would recommend Carpay to other BHPH dealers because I think it will help enhance their portfolio value because it has done that to ours. Carpay is doing the work and we’re just having to click some buttons to take a payment.