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LB Auto Trading

Operations Manager, Ruby Toro

“Carpay saves us over 3 hours every Friday just processing payments and following up on accounts because it does it for us.” 

Since adding Carpay to our dealership, we are saving a lot of time and creating new operational efficiencies that are making a big difference in how we operate, especially with how we manage our delinquencies. One recognizable difference is that Carpay saves us over 3 hours every Friday just processing payments and following up on accounts because it does it for us. That’s a big deal for us as we are so busy wearing multiple hats that we have more time to focus on other business matters. It really is a time saver and it’s been a great asset to our team.

Our customers seem to really love the Carpay mobile app and most of them use it to make their car payments. We love it because it helps us to get paid on time and it automatically sends the payment to our DMS. When COVID started, we were happy that we already had a touchless payment system in place. 

We are extremely busy and staying on top of all our customer reminders is time consuming. Carpay’s text and email reminders gives a gentle reminder to our customers when their payments are due. Even better, is the Work Late Accounts feature that allows us to enroll the customer in a sequence of communications when they are past due. This allows us to concentrate on the customers that need the most personal attention while Carpay takes care of the rest. This is a huge help to us. 

The team at Carpay is great to work with. The customer service is wonderful and when I have questions, I can talk to a product expert and they are quick to answer my questions or resolve any issues that may pop up. I really appreciate that.