Manage Fees (CPI)
With Carpay’s “Manage Fees” integration with Wayne Reaves, you and your customer can see CPI payments due on their account. To enable this feature, please contact your Customer Success Specialist to have it turned on. We must ensure that the following information is in place to ensure this feature works properly for you and your […]
Initiating Partial Refunds in Wayne Reaves
Voiding or refunding a payment made in Carpay is a two-part process due to the fact that your merchant account does not directly communicate to your DMS. Part One: CardPointe Log into your merchant account (CardPointe) and visit the “Reporting” section. Then search for the transaction you wish to initiate a partial refund. […]
Voiding / Refunding payments in Wayne Reaves DMS
Voiding or refunding a payment made in Carpay is a two-part process due to the fact that your merchant account does not directly communicate to your DMS. Part One Void the payment in your DMS so that your customer doesn’t get credited for the payment you are about to refund. After you have […]
Making Payments Auto-Post to Wayne Reaves
If a payment comes through one of your Carpay channels, and that payment doesn’t have any “irregularities”, the payment should automatically post to the customer’s account in your DMS, without needing your approval. The “irregularities” that stop autopost and require your review are: Side Note balances Late Fee balances Pickup Payment balances Partial payments […]
Accessing Carpay via Wayne Reaves
Once your dealership if approved, the Carpay system will be active and ready to get to work for you. The dealer dashboard is another way Carpay makes taking payments easier for all of your office staff. All computers with access to your DMS will be able to utilize the Carpay dealer dashboard. Inside the […]
Adding a Carpay button to Wayne Reaves
Click “+ User Buttons” on the Wayne Reaves DMS Dashboard: Click on “Set up Shortcut” (select 1, 2, or 3): Click the Carpay button to add it to your dashboard: Click “Carpay”: Follow the Signup Process:
Accepting Carpay Payments in Wayne Reaves
Once your customer makes a payment on Carpay: If a payment comes through one of your Carpay channels, and that payment doesn’t have any “irregularities”, the payment should automatically post to the customer’s account in your DMS, without needing your approval. The “irregularities” that stop autopost and require your review are: Side Note balances Late […]
Making a Payment on the Carpay App
The Carpay app provides a fast and easy way for customers to make a payment towards their loan and view past loan payments.
How a Customer Makes a Payment
All it takes are a few clicks of a button for a customer to make a loan payment through Carpay.
How to Use “Smart” Autopay
Smart Autopay allows you to customize an autopay schedule for your customers.