Voiding or refunding a payment made in Carpay is a two-part process due to the fact that your merchant account does not directly communicate to your DMS.
Void the payment in your DMS so that your customer doesn’t get credited for the payment you are about to refund.
After you have posted the payment to the customer’s account and voided the payment you can move on to part two.
This is how you’ll actually initiate the refund back to the customer’s card.
In Carpay you will need to pull up the recent payment that you wish to refund.