"Carpay saves us over 3 hours every Friday just processing payments and
following up on accounts because it does it for us."
Operations Manager | LB Auto Trading
Since adding Carpay to our dealership, we are saving a lot of time and creating
new operational efficiencies that are making a big difference in how we
operate, especially with how we manage our delinquencies. One recognizable
difference is that Carpay saves us over 3 hours every Friday just processing
payments and following up on accounts because it does it for us. That's a
big deal for us as we are so busy wearing multiple hats that we have more
time to focus on other business matters. It really is a time saver and it's
been a great asset to our team.
Our customers seem to really love the Carpay mobile app and most of them
use it to make their car payments. We love it because it helps us to get
paid on time and it automatically sends the payment to our DMS. When COVID
started, we were happy that we already had a touchless payment system in
We are extremely busy and staying on top of all our customer reminders is
time consuming. Carpay's text and email reminders gives a gentle reminder
to our customers when their payments are due. Even better, is the
Work Late Accounts feature that allows us to enroll the customer in a sequence
of communications when they are past due. This allows us to concentrate
on the customers that need the most personal attention while Carpay takes
care of the rest. This is a huge help to us.
The team at Carpay is great to work with. The customer service is wonderful
and when I have questions, I can talk to a product expert and they are
quick to answer my questions or resolve any issues that may pop up. I really
The Car Network
"Carpay really helps me get most of my customers on autopay
and has significantly lowered the number of customers who I manually
charge. I save at least 25 hours a month no longer having to manually
Owner | The Car Network
The Car Network in Garland, Texas makes the car buying experience its top
priority. Owner, Matt Oliver, integrated
Carpay into the dealership in 2020. Matt says signing up with Carpay was
a no brainer when he realized all the features included in the software.
He admits, "[he] didn’t know how easy the software would be to use
but has found it was easy to learn and works smoothly."
Since implementing Carpay, Matt says, "Carpay really helps me get most
of my customers on autopay and has significantly lowered the number of
customers who I manually charge. I save at least 25 hours a month no
longer having to manually take payments." Now, 77% of the dealership's
customers pay online.
"My customers love Carpay so much. They love that they get
notifications and then can just click and pay. It's so easy."
Co-Owner & CFO | NewGen Motors
Located in Bartow, Florida, NewGen Motors has been using Carpay since 2019.
Anna Raffoul, Co-Owner & CFO, was frustrated they were getting so many calls
and people coming into the dealership to make a payment. She was looking
for something specific to BHPH and needed a payment portal that was
consumer-facing. She wanted to make it easy for customers to give her money
and found that what Carpay offers meets her and her customers' needs. She
said, "Carpay has reduced incoming calls by 75%. We noticed less calls
coming in within the first few days of using Carpay."
Anna said, "We have been able to delegate other tasks to the collection's
person because before Carpay she only had the time to take payments in person
or over the phone and didn't have time for anything else. She now handles
repairs, title work, and insurance."
When Anna started using Carpay's Work Late Accounts feature, she noticed
that delinquent customers who were very far behind started to make their
payments. She states, "my customers love Carpay so much. They love that
they get notifications and then can just click and pay. It's so easy."
Foster Auto Sales
"Carpay is one of the best decisions I have ever made as a dealer.
Carpay makes sense and it works!"
Owner | Foster Auto Sales
Carpay is one of the best decisions I have ever made as a dealer. Carpay
makes sense and it works!
What I like most about Carpay is that it automates my emails, and it really
helps reduce my delinquencies and has improved my collections process.
Before Carpay I was looking to hire some staff to help me manage my
collections, but Carpay does it all for me. It's helped me eliminate some
expenses and I couldn't be happier.
To help offset my payment processing expenses, I like to charge a convenience
fee. Prior to adding Carpay, I used an accounting software that didn't allow
you to charge a convenience fee, and it wasn't convenient for my business.
Carpay allows me to add my small convenience fee to my payment plans, which
helps me cover my processing costs and most of my monthly subscription fee.
The system pays for itself.
My customers love that I have a mobile app. I always tell them,
"We live in 2021, you can make your payments using my mobile app."
They love that! Ninety percent or more of my customers make their payments
using the Carpay mobile, those that don't are cash paying customers. My
customers like the convenience and flexibility the mobile app brings. They
can manage their Autopay, see their payment history – helps them have some
control over their car loan experience, and it helps me manage my risk liability.
"We've now been using Carpay since 2019 and have had an awesome experience.
Our collection portfolio percentage has gone up tremendously
and the software is so easy to use."
F&I Manager | Bratton Automotive
Before Carpay, we were taking payments over the phone or our customers
would come to the dealership and pay cash. We knew we needed to start making
the collections process easier but we didn't know where to go. We've
now been using Carpay since 2019 and have had an awesome experience. It
seamlessly integrated with our software which was a big plus.
Our collection portfolio percentage has gone up tremendously and the software
is so easy to use. The customer gets an automatic text from Carpay about
payments due which gives our collections team more time to focus on
other things. We were able to start doing our own title work with that extra time.
I like that I can login through my phone or computer and run a payment at
any time whether I'm on vacation or on a holiday break. It was very easy
to adapt to the change of doing collections in a new way and everyone at the
dealership felt comfortable using the LMS. It's just a few clicks of a
button and you're in the customers account and taking a payment from them.
Our customers love the text reminders and how easy it is to setup their
account when they make their first payment. They can also set themselves
up on autopay so we know we're guaranteed to get a payment each time it's due.
I would recommend Carpay to other BHPH dealers because I think it will help
enhance their portfolio value because it has done that to ours. Carpay is
doing the work and we're just having to click some buttons to take a payment.
Auto Brokers of Orlando
"Carpay has really been a great addition to our business operations.
It's been instrumental in how we manage our customer payments and
collections. We have our customers utilize the mobile app and online
payment portal to make their payments. This helps us collect our
payments faster and has reduced our monthly delinquencies."
Owner | Auto Brokers of Orlando
Carpay has really been a great addition to our business operations. It's
been instrumental in how we manage our customer payments and collections.
We have our customers utilize the mobile app and online payment portal to
make their payments. This helps us collect our payments faster and has
reduced our monthly delinquencies. We love Carpay and how it makes our job easier.
Repos can be a major hassle but using Carpay's Customer Block feature has
been really helpful in reducing the headaches that sometimes occur when
repossessing a vehicle. Using the Customer Block Payment feature, we can
prevent a customer's ability to make a payment [right after a repo] so we
can take control of the situation and eliminate any discrepancies that
may come up. Huge time saver.
Using the Carpay text and email tool is a major plus in making sure our
customer reminders are sent and received. Having the ability to manage
our communications using Carpay not only helps with reducing delinquencies,
but also with our repos. It gives us a paper trail to document and respond when a
customer complains or says we never contacted them for a payment. It makes
a big difference with how we manage our customers and keep them paying on time.
2020 was our best year ever. Using Carpay to help manage our loan payments
has created more efficiencies, helped us increase our customer payments
and reduced our monthly delinquencies, which gave us more time to manage
the business. It's a great tool and we are happy we have it.
"When I started using the Work Late Accounts feature, it
only takes me about 25 minutes to set all the reminders up in
English or Spanish depending on the customer. Instead of spending
4 to 5 hours a day making all the reminder calls."
Manager | VCA Financial
Raymond Otero, Manager at VCA Financial, has saved a lot of time using Carpay.
He reports, "When I started using the Work Late Accounts feature,
it only takes me about 25 minutes to set all the reminders up in English or Spanish
depending on the customer. Instead of spending 4 to 5 hours a day making
all the reminder calls."
Integrating Carpay into my process has saved me so much time. I signed up
with Carpay because the dealership needed a portal for customers to make
payments online or over the phone.
The software is all self-explanatory and user friendly. It takes me no
time at all to login, look for a payment and see who owes. I use the dealer
dashboard to see my reduction in delinquencies and I have absolutely no complaints.
Carpay works perfectly for us.
Wayne's Used Cars
"Carpay has allowed us to take the manpower working on
collections and put it towards something else at the dealership.
Overall, it's been great, and we love it."
Manager | Wayne's Used Cars
Locally owned and operated, Wayne's Used Cars in Athens, Georgia has been
around since 1995. It's known for being a reliable dealership for quality clean cars.
Manager, Brian Bell, made the decision to sign up with Carpay in 2021 to
eliminate collecting payments at the office. When COVID started the
dealership's goal was to keep as many people out of the office as possible and
move all payments online.
Brian said, "Carpay is simple to use. It saves us so much time. We
encourage all our customers to pay online and have 60% less money orders
because of it. Monday mornings have become a lot easier because the mailbox
is no longer filled with customers who dropped off money orders over the weekend."
Brian states, "Carpay has allowed us to take the manpower working on
collections and put it towards something else at the dealership. Overall,
it's been great, and we love it."
Duke City Auto
"I love that customers can login to their Carpay account and
see when they made a payment and how much they owe. The software
is great because it gives customers the heads-up that their payment
is due, and we leave it to Carpay to do that job rather than making
a courtesy call."
Collections Manager | Duke City Auto
Located in New Mexico, Duke City Auto is known for its friendly sales team
and relaxed shopping experience. The dealership was interested in making
the collections process easier and more automated. Their goal was to
eliminate collections calls and transfer the majority of their payments to online.
In 2020, Duke City Auto partnered with Carpay to integrate the software into
their collections process. Sam Morgan, Duke City Auto's Collections Manager
found that Carpay was an easy solution for the customer to make a payment
rather than having to call the dealer. Sam said, "It's reduced incoming
calls by 80%."
Sam reports that 90% of customers pay online now. She said, "I love
that customers can login to their Carpay account and see when they made a
payment and how much they owe. The software is great because it gives
customers the heads-up that their payment is due, and we leave it to Carpay
to do that job rather than making a courtesy call."