SEE HOW DEALERS ARE SUCCEEDING
LB Auto Trading
"Carpay saves us over 3 hours every Friday just processing payments and
following up on accounts because it does it for us."
Operations Manager | LB Auto Trading
Since adding Carpay to our dealership, we are saving a lot of time and creating
new operational efficiencies that are making a big difference in how we
operate, especially with how we manage our delinquencies. One recognizable
difference is that Carpay saves us over 3 hours every Friday just processing
payments and following up on accounts because it does it for us. That's a
big deal for us as we are so busy wearing multiple hats that we have more
time to focus on other business matters. It really is a time saver and it's
been a great asset to our team.
Our customers seem to really love the Carpay mobile app and most of them
use it to make their car payments. We love it because it helps us to get
paid on time and it automatically sends the payment to our DMS. When COVID
started, we were happy that we already had a touchless payment system in
We are extremely busy and staying on top of all our customer reminders is
time consuming. Carpay's text and email reminders gives a gentle reminder
to our customers when their payments are due. Even better, is the
Work Late Accounts feature that allows us to enroll the customer in a sequence
of communications when they are past due. This allows us to concentrate
on the customers that need the most personal attention while Carpay takes
care of the rest. This is a huge help to us.
The team at Carpay is great to work with. The customer service is wonderful
and when I have questions, I can talk to a product expert and they are
quick to answer my questions or resolve any issues that may pop up. I really
The Car Network
"Carpay really helps me get most of my customers on autopay
and has significantly lowered the number of customers who I manually
charge. I save at least 25 hours a month no longer having to manually
Owner | The Car Network
The Car Network in Garland, Texas makes the car buying experience its top
priority. Owner, Matt Oliver, integrated
Carpay into the dealership in 2020. Matt says signing up with Carpay was
a no brainer when he realized all the features included in the software.
He admits, "[he] didn’t know how easy the software would be to use
but has found it was easy to learn and works smoothly."
Since implementing Carpay, Matt says, "Carpay really helps me get most
of my customers on autopay and has significantly lowered the number of
customers who I manually charge. I save at least 25 hours a month no
longer having to manually take payments." Now, 77% of the dealership's
customers pay online.
"My customers love Carpay so much. They love that they get
notifications and then can just click and pay. It's so easy."
Co-Owner & CFO | NewGen Motors
Located in Bartow, Florida, NewGen Motors has been using Carpay since 2019.
Anna Raffoul, Co-Owner & CFO, was frustrated they were getting so many calls
and people coming into the dealership to make a payment. She was looking
for something specific to BHPH and needed a payment portal that was
consumer-facing. She wanted to make it easy for customers to give her money
and found that what Carpay offers meets her and her customers' needs. She
said, "Carpay has reduced incoming calls by 75%. We noticed less calls
coming in within the first few days of using Carpay."
Anna said, "We have been able to delegate other tasks to the collection's
person because before Carpay she only had the time to take payments in person
or over the phone and didn't have time for anything else. She now handles
repairs, title work, and insurance."
When Anna started using Carpay's Work Late Accounts feature, she noticed
that delinquent customers who were very far behind started to make their
payments. She states, "my customers love Carpay so much. They love that
they get notifications and then can just click and pay. It's so easy."
Foster Auto Sales
"Carpay is one of the best decisions I have ever made as a dealer.
Carpay makes sense and it works!"
Owner | Foster Auto Sales
Carpay is one of the best decisions I have ever made as a dealer. Carpay
makes sense and it works!
What I like most about Carpay is that it automates my emails, and it really
helps reduce my delinquencies and has improved my collections process.
Before Carpay I was looking to hire some staff to help me manage my
collections, but Carpay does it all for me. It's helped me eliminate some
expenses and I couldn't be happier.
To help offset my payment processing expenses, I like to charge a convenience
fee. Prior to adding Carpay, I used an accounting software that didn't allow
you to charge a convenience fee, and it wasn't convenient for my business.
Carpay allows me to add my small convenience fee to my payment plans, which
helps me cover my processing costs and most of my monthly subscription fee.
The system pays for itself.
My customers love that I have a mobile app. I always tell them,
"We live in 2021, you can make your payments using my mobile app."
They love that! Ninety percent or more of my customers make their payments
using the Carpay mobile, those that don't are cash paying customers. My
customers like the convenience and flexibility the mobile app brings. They
can manage their Autopay, see their payment history – helps them have some
control over their car loan experience, and it helps me manage my risk liability.