Why is My Carpay Account Not Showing?

There are two different ways to login to your Carpay account which apply to both the website and mobile app.


For First-Time Users

Make sure you have the first-time user tab selected.


Returning Customers

If you have already logged into your account, chances are you registered your account after making a payment and can log in with the email and password you created. However, if you didn’t register or cannot remember, you will need to log in as a First-Time User.



I do not have an SSN: If you do not have a social security number, please contact your dealer, and they will be able to provide you with a Registration Code you can use to login.

I am unable to login as a First-Time User: If you are unable to login as a First-Time User, here are some helpful tips:

  • If you have two last names, make sure you enter both.
  • Make sure you are entering the information of the loan holder.
  • If you are unsure if you have registered your account, you can reset your password by clicking “I forgot my password” and you will receive an email from Carpay.

If you are unable to login, please contact your dealer for assistance or reach out to

I'm a Dealer

Support articles for dealerships using the Carpay LMS.

I'm a Payer

Support articles for those making payments on their car notes using the Carpay system.



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