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General

Support Articles

Taking Payments Over-the-Phone and In-Store

Taking Down Payments & Misc. Payments: Virtual Terminal

Enrolling Customers in Autopay

Communications Portal + Features

Sending Registration Codes to Customers

How to Prevent “Friendly Fraud” (Chargebacks)

How to Use Payment Requests (Invoicing)

Activating Your Dealership Carpay Account

How to Log Into Carpay from the Web

How it Works for Your Customer

What are all the services Carpay offers?

What is PCI? How to Get Compliant

Cash Payments (Paysafe) FAQ

I'm a Dealer

Support articles for dealerships using the Carpay LMS.

General (17)

Feature Specific Help (9)

General Questions (8)

iDMS/Dealer Socket (1)

"How-To" Videos (9)

I'm a Payer

Support articles for those making payments on their car notes using the Carpay system.

Mobile App (1)

General Questions (11)

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Carpay’s mission is to help BHPH dealers reduce the costs of servicing their loan portfolios and to offer their customers a delightful BHPH experience. BHPH is a critical part of the U.S. auto finance ecosystem and we believe BHPH dealers deserve high-quality tools to help them do their job.

CarPay, Inc., 2654 Main Street, Suite E, Santa Monica, CA 90405

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1-877-388-4265
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I'm a Dealer

General

Support Articles

Taking Payments Over-the-Phone and In-Store

Taking Down Payments & Misc. Payments: Virtual Terminal

Enrolling Customers in Autopay

Using Smart Autopay

Work Late Accounts feature

Communications Portal + Features

Sending Registration Codes to Customers

How to Prevent “Friendly Fraud” (Chargebacks)

How to Use Payment Requests (Invoicing)

Activating Your Dealership Carpay Account

General Questions

How to Log Into Carpay from the Web

Administration + Users

How it Works for Your Customer

What are all the services Carpay offers?

What is PCI? How to Get Compliant

Cash Payments (Paysafe) FAQ

I'm a Dealer

I'm a Payer

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